A: Go Live Chat or email, tell the customer service staff the reason you want to cancel the order.

B: Customer service staff will change your order status to " Pending Refund" .

C: You will receive the refund in your original payment account or card within 24Hours at work day, 48Hours at weekends. 

Depending on your payment method, your payment gateway will deduct the payment gateway acceptance fee (if any), and the total amount you receive may vary. You can check the specific charges in the account balance.

Currently we offer the following withdrawal methods:

- Paypal - Skrill (EUR Only)

- Tether/USDT (TRC-20 Only)

- Alipay

Payouts are processed within 72 hours, but usually much faster. In some exceptional cases, such as holidays, there may be occasional delays.